FAQs

My promotion/voucher code does not work, why?

Doh! Here are a few points to note when using your code:

  • Please check the expiry date on the code.
  • Please ensure the code has been typed in correctly – they are case sensitive
  • Codes cannot be used in conjunction with any other offers

If you're still having issues, contact us on info@necklaceforbreakfast.com

I didn’t receive a confirmation email?

  • Check your junk mail
  • Have you checked that the email address entered is correct?

If it isn’t correct or you are still experiencing issues, let us know by email at info@necklaceforbreakfast.com

Can I change my shipping address after submitting my order?

As long as your order hasn’t been dispatched – sure! Just email us at info@necklaceforbreakfast.com with your order number, email address and the preferred shipping address and we will update your order.

Where is my order?

All orders are dispatched within 24 hours. As soon as your order has been dispatched, you will receive a confirmation email. Your special NFB package will be with you in 1-5 working days (or up to 110 working days for international deliveries). If your order is late, please check with Royal Mail (UK) as they may have left a red slip for you or have it waiting at your local depot. For any other concerns, please email us at info@necklaceforbreakfast.com and we will try our best to give you an update.

My order arrived damaged! Help!

Don't worry. You're covered under our Faulty Item Scheme. Follow the instructions HERE

I’m worried the necklace won’t fit me, can you alter it?

Our necklaces come with an adjustable chain of up to 10CM and should fit most customers. All products include detailed descriptions in their summary, including length and size. If you have found a necklace which does not state a measurement, please email us on info@necklaceforbreakfast with with the name of the product and we will provide this information for you.

I’m allergic to some metals, how do I know whether NFB is right for me?

All our products have detailed descriptions in their summaries. These include what they are made of, if for any reason you cannot locate this information please email us on info@necklaceforbreakfast.com and we will respond with the material specification.